Billing Terms and Conditions

All quotations, products and services provided by CorneaGen LLC, (“CorneaGen”) or it’s representatives to its Customer or customers purchasing agent (“Purchaser”) are furnished on the terms and conditions stated herein.  By ordering and accepting delivery of product and/or services from CorneaGen, purchaser agrees to and accepts these terms and conditions unless modified by a separate agreement between CorneaGen and Customer that CorneaGen has agreed upon.  CorneaGen expressly rejects any additional or different terms or provisions preprinted or otherwise that do not have our approval expressed in writing. 

Orders Terms

All orders must be paid by ACH, Wire, Check or method of payment approved in writing by CorneaGen. For CorneaGen approved Purchasers with established and acceptable credit, the terms of purchase are Net 30 days from date of shipment, payment terms will not be altered to accommodate usage dates of the product shipped. For customers who have previously defaulted on payment, or do not approved terms with CorneaGen, prepayment will be required.  All payments must be in U.S. Dollars unless otherwise agreed. There is no early pay discounts, deposits or stage payments allowed by CorneaGen. Any credit applied to the account of the Purchaser must be used or requested for refund within one (1) year.  Any credits remaining after this period will be subject to cancellation if not used or requested for refund. If a Customer fails to make full payment within thirty 30 days from date of shipment or Customer has breached any Term of Purchase, CorneaGen may defer any further shipments or orders. CorneaGen reserves the right to charge interest at the rate of 18% per annum (1.5% monthly) or at the highest rate available under applicable law, to any account balance exceeding the terms set forth herein.  It is understood and agreed that if the purchasing organization defaults and this account is turned over to an agency/attorney for collection, Customer will pay, to the extent permitted under law, all reasonable costs, and expenses; including attorney’s fees, incurred by CorneaGen in connection with any collection action for payment of the amounts due herein regardless of whether a suit is filed. Purchase orders must be received prior to shipment of the product for purchase order terms to be validated.  CorneaGen terms and conditions written herein, supersede any terms on late arrival purchase orders received after processing of invoice.

Return Policy

CorneaGen agrees to accept the return of the product for replacement or credit under the following circumstances:

• The Product shipped in error.
• The Product was delivered after the expiry date.
• The Product was received damaged or defective.
• The Product was subject to recall.
• The Product was one which CorneaGen specifically authorizes for return.

All returns require CorneaGen approval. Please reach out to Tissue@CorneaGen.com team or your original customer service representative. Additional contact details will be located on the box your product shipped in and in the paperwork received with the tissue or device. If you need additional assistance or cannot reach someone please call (877) 682-8502.

Additional Return Details by Product Segment

 

Fresh Tissue

Please contact the lab that fulfilled your order immediately to set up a return. Our staff is available 24/7 to arrange return transportation and confirm shipment details and packaging instructions. A courier will pick up the returned tissue package.

• For returns occurring internationally (outside of the contiguous United States, Alaska, or Hawaii) please refer to your Memorandum of Understanding, MOU, for additional return policy guidance.
• For returns occurring domestically, please refer to the Returning Tissue Protocol for handling requirements for fresh tissue.

 

CTAK

CTAK is a custom-built product so outside of the scope of error shipments, recall or packaging defects, return, exchange, or cancellation after product creation are not permitted.

VisionGraft / Sclera

Please contact bal.tissue@corneagen.com to set up a return. Our staff is available to arrange return transportation and confirm shipment details and packaging instructions. A FedEx return label will be provided for the return.

Prior to receiving credit, the product will be evaluated by CorneaGen staff to determine that it is suitable for redistribution. This includes:

• Verification that the return was made 6 months prior to the expiration date of the product.
•  Verification that the item was kept in suitable temperature conditions for redistribution (2°-30° centigrade)
• Verification that the item was returned unopened and inner packaging is intact

 

Standalone Devices

Standalone device returns may be requested with our products team at products@corneagen.com. Device returns are subject to a return ship charge except when CorneaGen shipped in error or CorneaGen requests that the device be returned. Device returns require a Returned Goods Authorization (RGA), which, once obtained, must be processed for return shipment within 15 days from the date of issue.

When requesting the RGA please supply:

• • Original Purchase Order
  • Invoice Number
  • Quantity to be Returned
  • Reason for Return

 

Return for devices will not be accepted under the following circumstances:

• • Post shipment damage.
  • Products purchased or distributed contrary to law.
  • Customer’s preference to not use the product.
  • Products kept beyond expiry date.
  • Products that CorneaGen has discontinued the sale of or are no longer available by the manufacturer.
  • Product Returns must be completed 6 months prior to the expiration date of the product.

 

Prior to receiving credit or a replacement device, the device will be evaluated by CorneaGen staff to determine that it is suitable for redistribution. This includes:

• • Verification that the item was returned unopened and inner packaging is intact
  • Verification that the return was made 6 months prior to the expiration date of the device

 

Biotissue

Physical return of Biotissue product lines is not permitted. If you are unable to utilize the Biotissue purchased, please reach out to the CorneaGen staff for credit memo review. Processing and Shipping fees related to the initial Biotissue order will remain owed as they are excluded from any potential credit.

Sales Tax

Applicable state and local tax will be charged on orders unless Purchaser provides CorneaGen with an exemption certificate or we have verification that the item is not taxable in the jurisdiction shipped. Please note your tax-exempt status when setting up your account with us.

Governing Law

Except where expressly prohibited by statutory or constitutional restrictions governing choice of law by a political subdivision, agency or instrumentality, these terms, all transactions to which they apply, and any disputes arising out of the payment of product supplied hereunder will be governed by the state of Washington and the United States of America, excluding any conflict of law provisions thereof.

Credit Report Authorization

Customer consents to CorneaGen’s use of business credit reports to evaluate credit worthiness. Customer consents to use of consumer credit reports to evaluate credit worthiness if the customer is a sole proprietorship or partnership and is requesting credit terms.

Equal Opportunity

CorneaGen is an Equal Opportunity employer and federal contractor or subcontractor. CorneaGen and Customer agree that, as applicable, they will abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a), which (i) prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities; (ii) prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin; and (iii) require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.